---
title: Insights | R/CS | Customer relationship
description: Customer relationship | Market-leading insights on digital product development best practices, digital innovation strategy, and UX-driven application design.
---

![Image](https://resources.rcsdigitallabs.com/hubfs/IoT%20Customer%20Relationship.png)

 November 5, 2016

### [How IoT Can Strengthen Your Customer Relationships](https://resources.rcsdigitallabs.com/blog/how-iot-can-strengthen-your-customer-relationships)

- [USER EXPERIENCE](https://resources.rcsdigitallabs.com/blog/topic/user-experience)
- [EMERGING TECHNOLOGIES](https://resources.rcsdigitallabs.com/blog/topic/emerging-technologies)
- [STRATEGY](https://resources.rcsdigitallabs.com/blog/topic/strategy)
- [CUSTOMER RELATIONSHIP](https://resources.rcsdigitallabs.com/blog/topic/customer-relationship)
- [CUSTOMER SERVICE](https://resources.rcsdigitallabs.com/blog/topic/customer-service)
- [IOT](https://resources.rcsdigitallabs.com/blog/topic/iot)

[READ MORE](https://resources.rcsdigitallabs.com/blog/how-iot-can-strengthen-your-customer-relationships)

![Image](https://resources.rcsdigitallabs.com/hubfs/Digital_Platform_Disruption.png)

 October 4, 2016

### [The 4 Businesses Most Disrupted by Digital Platforms and What They Have in Common](https://resources.rcsdigitallabs.com/blog/the-4-businesses-most-disrupted-by-digital-platforms-and-what-they-have-in-common)

- [MOBILE DEVELOPMENT](https://resources.rcsdigitallabs.com/blog/topic/mobile-development)
- [INNOVATION](https://resources.rcsdigitallabs.com/blog/topic/innovation)
- [DIGITAL STRATEGY](https://resources.rcsdigitallabs.com/blog/topic/digital-strategy)
- [CUSTOMER RELATIONSHIP](https://resources.rcsdigitallabs.com/blog/topic/customer-relationship)
- [SMART DEVICES](https://resources.rcsdigitallabs.com/blog/topic/smart-devices)

[READ MORE](https://resources.rcsdigitallabs.com/blog/the-4-businesses-most-disrupted-by-digital-platforms-and-what-they-have-in-common)

![Image](https://resources.rcsdigitallabs.com/hubfs/Chicken_or_Egg.png)

 September 26, 2016

### [The Chicken and the (Digital) Egg: How to Get in on the Digital Platform Marketplace](https://resources.rcsdigitallabs.com/blog/the-chicken-and-the-digital-egg-how-to-get-in-on-the-digital-platform-marketplace)

- [INNOVATION](https://resources.rcsdigitallabs.com/blog/topic/innovation)
- [BEST PRACTICES](https://resources.rcsdigitallabs.com/blog/topic/best-practices)
- [STRATEGY](https://resources.rcsdigitallabs.com/blog/topic/strategy)
- [CUSTOMER RELATIONSHIP](https://resources.rcsdigitallabs.com/blog/topic/customer-relationship)

[READ MORE](https://resources.rcsdigitallabs.com/blog/the-chicken-and-the-digital-egg-how-to-get-in-on-the-digital-platform-marketplace)

![Image](https://resources.rcsdigitallabs.com/hubfs/ROI_Customer.png)

 September 19, 2016

### [Yes, You Can Quantify the ROI of Customer Engagement](https://resources.rcsdigitallabs.com/blog/yes-you-can-quantify-the-roi-of-customer-engagement)

- [ANALYTICS](https://resources.rcsdigitallabs.com/blog/topic/analytics)
- [CUSTOMER RELATIONSHIP](https://resources.rcsdigitallabs.com/blog/topic/customer-relationship)
- [CRM](https://resources.rcsdigitallabs.com/blog/topic/crm)
- [MARKETING AND SALES](https://resources.rcsdigitallabs.com/blog/topic/marketing-and-sales)

[READ MORE](https://resources.rcsdigitallabs.com/blog/yes-you-can-quantify-the-roi-of-customer-engagement)

![Image](https://resources.rcsdigitallabs.com/hubfs/CRM_Relationship_3.png)

 September 13, 2016

### [Put the Relationship Back into Your CRM](https://resources.rcsdigitallabs.com/blog/put-the-relationship-back-into-your-crm)

- [ANALYTICS](https://resources.rcsdigitallabs.com/blog/topic/analytics)
- [STRATEGY](https://resources.rcsdigitallabs.com/blog/topic/strategy)
- [SALESFORCE](https://resources.rcsdigitallabs.com/blog/topic/salesforce)
- [CUSTOMER RELATIONSHIP](https://resources.rcsdigitallabs.com/blog/topic/customer-relationship)
- [CRM](https://resources.rcsdigitallabs.com/blog/topic/crm)

[READ MORE](https://resources.rcsdigitallabs.com/blog/put-the-relationship-back-into-your-crm)

- [NEXT](https://resources.rcsdigitallabs.com/blog/topic/customer-relationship/page/2)